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Blu Diamonds provides a hassle-free 7-day return policy from the date of delivery. If you're dissatisfied or encounter a product defect, you can request a return for a refund or exchange, pending our inspection and quality assessment. Please note that the shipping cost will be deducted from the refund. The jewellery must remain in its original condition with all certificates and documents intact. Keep in mind that personalised or customised items may not be eligible for return or refund. Refunds will be credited to your account within 7-10 working days.